Boilerroom LMS FAQs provide clear, practical answers to the most common questions users have about using the Boilerroom Learning Management System. They help students, staff, and administrators quickly resolve issues related to course access, assessments, certificates, grades, and technical problems, reducing support requests and ensuring a smoother learning experience.
Access & Login Issues
Moodle uses browser cookies to keep you logged in. If cookies are blocked, your session will end.
Fix: Enable cookies, avoid private/incognito mode, and don’t open Moodle in multiple tabs for long periods.
You’re logged in, but not enrolled in any courses yet.
Fix: Wait for your institution to enroll you or check for a self-enrollment key.
That content is restricted by date, grade, or completion rules.
Fix: Check due dates, complete required activities, or contact your instructor.
Some browsers handle scripts differently.
Fix: Use Chrome or Firefox and keep them updated.
Mobile browsers or apps may have sync or cache issues.
Fix: Update the Moodle app or try logging in via a mobile browser.
This is a system outage, not your fault.
Fix: Take screenshots, keep timestamps, and email your instructor or IT support immediately.
Course Navigation & Visibility
The instructor likely set a release date.
Fix: Check the course schedule or calendar.
You must complete another activity first.
Fix: Look for prerequisites like quizzes or assignments.
Each instructor designs their course independently.
Fix: Look for a “Start Here” or syllabus section.
Courses grow over time and aren’t always reorganized.
Fix: Use the search bar or course index (if enabled).
Moodle prioritizes structure over simplicity.
Fix: Use the “Expand all” option if available.
Required items usually have due dates or grade values.
Fix: Check the syllabus and gradebook.
That’s an instructor setting or external resource behavior.
Fix: Allow pop-ups in your browser.
Scroll down or use the course index menu.
Fix: Change course layout to “Show all sections” if allowed.
Moodle is highly customizable, which leads to inconsistency.
Fix: Focus on due dates and the gradebook rather than layout.
Assignments & Submissions
Only “Submitted for grading” counts.
Fix: Look for a confirmation message and timestamp.
Resubmissions may be disabled or deadline passed.
Fix: Email your instructor if changes are needed.
The assignment restricts file formats.
Fix: Convert your file to PDF or DOCX.
Moodle counts text differently than Word.
Fix: Trust Moodle’s count if it’s enforced.
Submission time is based on server time.
Fix: Submit early and confirm the timestamp.
It may still be in draft mode.
Fix: Click “Submit assignment” again.
You saved but didn’t finalize.
Fix: Confirm submission and accept the declaration.
Only if the assignment allows it.
Fix: Combine files into one PDF if needed.
The upload may fail silently.
Fix: Always check submission status afterward.
If it’s marked “Submitted for grading,” they can see it.
Quizzes, Tests & Exams
The timer expired.
Fix: Always submit before time runs out.
Navigation is restricted.
Fix: Answer carefully before moving forward.
Quiz answers must match exactly.
Fix: Review feedback or appeal with evidence.
Browser or internet instability.
Fix: Refresh once, don’t open new tabs.
The timer is server-based.
Fix: Stay connected and don’t close the quiz.
You may have missed prerequisites.
Fix: Check completion requirements.
Answers may save, but time keeps running.
Fix: Reconnect immediately and submit.
Question randomization is enabled.
Fix: This is normal and fair.
Autosave can fail with weak connections.
Fix: Click “Next” or “Save” often.
Results may be hidden until everyone finishes.
Fix: Wait for the release date.
Grades & Feedback
It hasn’t been graded yet.
Fix: Check due dates and grading timelines.
Hidden or weighted grades affect totals.
Fix: Ask your instructor how grading is calculated.
Feedback release may be separate.
Fix: Click the assignment title, not just the grade.
Instructors can release them independently.
Some items may be hidden.
Fix: Wait for official release.
Regrading or moderation occurred.
Fix: Check updated feedback.
Manual grading takes time.
Open the assignment → “Feedback files.”
Final grades are often released all at once.
Moodle doesn’t support ranking by default.
Mobile & Technical Issues
Mobile uses a simplified layout.
Browser or bandwidth issues.
Fix: Try Wi-Fi or a different browser.
Older hardware struggles with modern scripts.
Heavy usage or large files.
Fix: Avoid peak times if possible.
Browser settings control this.
File size or format issue.
Fix: Compress the image.
Your browser version is outdated.
Memory overload.
Fix: Close extra tabs.
General Confusion & Stress
Probably not — Moodle just isn’t always clear.
Fix: Check the calendar and gradebook.
Review completion checkmarks and grades.
Too much information at once.
Submit early and double-check status pages.
System messages are generic.
Confirm timestamps and submission status.
Check your institution’s IT or Moodle help page.
Focus on due dates, not layout.
General Certificate Questions
You must complete all required activities (e.g., assignments, quizzes, lessons) and meet any grade requirements set for the course.
Common reasons include:
An activity is not completed
A minimum grade hasn’t been met
The certificate is manually released
Completion tracking is delayed
Only if the course rules require it. Check the certificate or course completion criteria.
Yes, depending on course settings. Some certificates are automatic, others require manual approval.
Usually under:
The Certificate activity inside the course, or
The Completion or Grades section
It may be hidden until you meet completion requirements or until a release date.
Open the certificate activity and click Download, View, or Get certificate.
Yes. Certificates are usually available anytime after release unless the course is closed.
Certificates may be:
Issued immediately upon completion
Released on a specific date
Issued after instructor review
The date reflects when the certificate was generated, not when you completed the course.
Often yes, but access depends on institutional settings. Download your certificate as soon as it’s available.
Certificates pull your name from your Moodle profile.
Fix: Update your profile name and notify support if the certificate has already been generated.
Yes, but usually only an instructor or administrator can do this.
The certificate template may not include grades or completion details.
No. Certificates cannot be edited by students once issued.
Some certificates include:
A verification code
A QR code
A verification URL
If none are included, verification must be done through the issuing institution.
Yes. You can download it as a PDF and share it like any other digital certificate.
Refresh the page
Check completion status
Review grades
Contact course support with screenshots
This may be a browser or permissions issue.
Fix: Try a different browser or clear cache.
Yes, as long as the course is still accessible.
Some certificates include an expiry date, especially for compliance or safety training.
Contact:
Your course instructor, or
Your institution’s Moodle/IT support team
✔️ Complete activities before deadlines
✔️ Check completion checkmarks
✔️ Download certificates immediately
✔️ Keep a personal copy for records
Admin Only
Your course may not be visible until enrollment is complete, or the course is hidden. Check:
Course visibility (edit settings → Course visibility = “Show”)
Your role and enrollment (ensure you’re enrolled as teacher or admin)
Possible causes:
Manual enrollment hasn’t been completed
Self-enrollment keys not shared
External authentication (LDAP/SSO) issues
Fix: Verify enrollment methods in course → Participants → Enroll users.
Go to course → Participants → Enroll users → Enrollment methods
Add Self-enrollment and configure key if required.
Removing a role or unenrolling a user can block access.
Fix: Temporarily re-enroll users or adjust role permissions.
es, via:
Groups or groupings
Conditional access rules on activities or sections
They saved but did not finalize submission.
Fix: Ask students to click Submit assignment. Instructors can override via Gradebook → Edit submission.
Resubmission may be disabled in assignment settings or the deadline passed.
Fix: Enable Allow resubmission or extend the deadline if needed.
Possible reasons:
File size exceeds course or server limits
File type is restricted
Server storage quota exceeded
Fix: Check assignment settings, server limits (php.ini), and file types allowed.
Causes include:
Randomization of questions
Manual overrides
Attempt not submitted
Fix: Review quiz settings, question bank, and grading rules. Use Review attempt logs.
Check:
Completion tracking is enabled in course settings
Required criteria (grade, view, submission) are met
Cron job is running regularly to update completion data
Possible causes:
Completion tracking not enabled
Required activities not marked complete
Manual certificate release needed
Fix: Verify completion criteria and certificate plugin settings.
Ensure:
Course completion tracking is enabled
Certificate activity is linked to completion
Cron jobs run correctly
Certificates pull the user’s profile name.
Fix: Correct the user profile and reissue the certificate.
Use built-in verification codes, QR codes, or a verification URL (depending on the plugin).
Resets remove activity completion and certificate data.
Fix: Export or download certificate data before resetting.
Check:
Gradebook aggregation settings
Hidden items or categories
Overrides applied by other staff
Fix: Use Gradebook → Setup → View to review.
In assignment or quiz settings, configure Release grades after grading, and in Gradebook → Categories & items, ensure items are visible.
Likely due to:
Manual overrides
Regrading of quizzes
Late submissions
Fix: Communicate changes to students and document reasons.
Use Gradebook → Permissions → Override visibility, or Groups to limit grade access.
Grade not yet entered or release conditions not met. Check activity settings.
Verify:
Notification settings in Site administration → Messaging
Student preferences under Profile → Preferences → Notification settings
Cron job is running for scheduled messaging
Check:
Forum availability dates
Role permissions (students need Add new discussion rights)
Group settings
Cron may be misconfigured, or site defaults are too broad. Adjust Notification preferences and confirm cron jobs.
Causes:
Large course or media files
High concurrent users
Server resource limits
Fix: Check server CPU, memory, caching, and optimize course content.
Ensure compatibility before updating.
Fix: Test updates in a staging environment and update plugins/themes first.
Recommend supported browsers (Chrome/Firefox) and the official Moodle app.
Fix: Clear cache, check file types, and confirm device compatibility.
Check SMTP settings, cron jobs, and site messaging defaults.
Possible reasons:
File size too large
Permissions errors
Storage limits
Fix: Adjust PHP limits, folder permissions, or split backup files.
Use:
Course completion report
Activity completion report
Gradebook reports
Custom reports (if plugin installed)
Yes, using:
Reports → Export (CSV/Excel)
Certificate plugin export options
Use Logs or Event monitoring in Site administration.
Assign the Non-editing teacher or custom role. Ensure permissions allow grading but not course edits unless desired.
Likely a role permission issue.
Fix: Review Site administration → Users → Permissions → Define roles.
Yes, via Conditional activities or Group access rules.
Yes, by using Groups or Role overrides.
✔ Enable completion tracking before course start
✔ Test all activities, quizzes, and certificates with a test student account
✔ Communicate clearly to students requirements for completion
✔ Ensure cron jobs are running for notifications, grading, and completion updates
✔ Backup courses and certificate data regularly
✔ Document changes to course settings and permissions
Quick Steps To User Reports in Boilerroom LMS
Shows which users have completed required activities.
Course → Reports → Activity completion
Displays overall course completion status for each user.
Course → Reports → Course completion
Shows grades for assignments, quizzes, and assessments.
Course → Grades → Grader report
Tracks when users accessed the course, viewed resources, or submitted work.
Course → Reports → Logs
Shows user engagement with forums or activities.
Course → Reports → Activity report
How to Get User Reports in Boilerroom LMS
🔹 Open your browser and go to Boilerroom LMS
🔹 Log in using your staff or admin credentials
📝 You must have Teacher, Course Manager, or Admin permissions to access reports.
🔹 From your Dashboard, locate the course
🔹 Click the course name to open it
📌 Reports are accessed at the course level.
🔹 In the course, locate the top navigation menu or gear / More menu
🔹 Click More (or Reports, depending on layout)
🔹 From the dropdown or side menu, click Reports
You will now see a list of available reports. Click the one you need:
📊 Common Reports
Activity Completion
- Shows which users completed each activity
- Click Activity completion
Course Completion
- Shows overall completion status per user
- Click Course completion
Logs
- Shows detailed user activity (logins, views, submissions)
- Click Logs
Activity Report
- Shows participation in forums or activities
- Click Activity report
🔹 Use filters at the top of the report:
- Select user
- Select date range
- Select activity (for logs)
🔹 Click Get these logs or Apply filters
📌 Filtering helps narrow reports for audits or investigations.
🔹 Scroll to view:
- User names
- Completion status
- Timestamps
- Grades or activity views (depending on report)
🔹 Scroll to the bottom or top of the report
🔹 Click Download or Export
🔹 Choose format:
- CSV (Excel)
- Excel
- PDF (if available)
📌 Always export reports before course reset or archive.
🔹 Save the file securely
🔹 Share with:
- Compliance teams
- Managers
- Auditors
- Training coordinators
🚫 If You Can’t See Reports
🔸 You may not have permission
🔸 Completion tracking may not be enabled
🔸 Course may be hidden or archived
👉 Contact a Boilerroom LMS Administrator if reports are missing.